Refund Policy

VY Marketing > Refund Policy

At VY Marketing, we are committed to delivering quality gift sets and seasonal gift products to our valued customers. If you’re not completely satisfied with your purchase, please review our policy below.

1. Eligibility for Returns

Returns are only accepted under the following conditions:

  • You received the wrong item or a product that is damaged or defective

  • You notify us within 3 days of receiving your order

  • The item is unused, in its original packaging, and in re-sellable condition

  • Proof of purchase is provided

Returns that do not meet these conditions may be rejected.

2. Non-Returnable Items

We are unable to accept returns or offer refunds for:

  • Customised or personalised gift sets

  • Seasonal gift sets (e.g., Chinese New Year, Raya, Christmas)

  • Sale or promotional items

  • Items returned after 3 days from delivery date

3. How to Request a Return or Refund

To request a return or refund, please contact our support team at:

Please include:

  • Your order number

  • A brief explanation of the issue

  • Photos of the item and packaging (if damaged or incorrect)

We will review your request and respond within 1–2 working days.

4. Refund Process

  • Approved refunds will be processed within 7–14 working days via the original payment method

  • For bank transfers, we may require your bank details

  • Delivery charges are non-refundable, unless the return is due to our error

5. Delivery Issues

We are not responsible for:

  • Delays caused by courier services

  • Incorrect shipping addresses provided by customers

  • Missed deliveries due to recipient unavailability

Please ensure your delivery details are accurate before placing your order.

6. Contact Us

For further assistance or to file a return request:

VY Marketing
Email: vymarketing.v@gmail.com 
Phone: +6016-9333726
Website: https://vymarketing.my

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